Authenticity

With counterfeit items becoming increasingly prevalent and accurate, shopping for pre-loved Designer and Streetwear items both in-person and online can be difficult. Without adequate knowledge, experience and research, determining the difference between an authentic and counterfeit item can prove to be a time consuming, tricky and confusing process. We remove this pain-point while offering a curated selection of Designer and Streetwear items from a range of labels. 

Authenticity lies at the heart and core of Top Floor Gallery. For this reason, a Lifetime Authenticity Guarantee applies to each and every product sold in-store and online, allowing you to shop with complete peace of mind. 

If an item is confirmed to be inauthentic by a trusted source(s) at any point after your purchase, you are entitled to full refund. 

All items undergo a strict 3-step authentication process as follows: 

Step 1: Each item is initially authenticated by our experienced suppliers who source examine, price and authenticate designer items on a regular basis. 

Step 2: Each item is then examined digitally (i.e. photos, videos & video calls) by our team before the purchase from the given supplier is confirmed. 

Step 3: Lastly, upon arrival, each item undergoes a thorough in-house authentication process with a set criteria for the given item/brand. The criteria can include elements such as serial numbers, zipper branding, stitching, brand and wash tags, hardware, depending on the item. In the very rare occurrence that the item does not meet our authenticity criteria and is deemed inauthentic, it will never be made for sale and will be disposed of, returned to the supplier, or kept for research, reference and team training purposes. 

Please send an email to hello@topfloorgallery.com or send us a DM on Instagram (@topfloor.gallery) if you ever have any questions, or would like more information about a certain item. We are always happy to provide further information about any item we carry.