All items offered on Top Floor Gallery are 100% authentic or a full refund, guaranteed. This statement is something we will always committed to, so you can shop with us without having to worry.

Our Brand New range of products often have the original tags/packaging attached.

As for our Second Hand products, the original tags, receipts and/or certificates of authenticity are not always included. However, our team is very familiar with the products and brands we offer, with each item carefully examined.

If an item includes any of the above (receipts etc), it will be specified in the product description as well as in the photos.

Authenticity is determined by various factors including:
- Size and wash tags
- Stitching
- Zippers
- Buttons
- Brand fonts
- Material
- Serial numbers
- Date codes
- QR codes and/or Holograms

Each item is carefully examined by our team to ensure authenticity. If an item doesn’t pass our authenticity criteria or is deemed inauthentic, it will never be for sale on Top Floor Gallery and will be disposed or returned to the supplier.

In cases where authenticity is ambiguous even in the slightest, we contact one of the following third-party expert authentication services who will conduct authentication:

Luxury Authentication Australia
Real Authentication
Legit Check by Ch

If you would like to request a certificate/statement of authenticity from the above (or any other) third-party services, this is something we can provide, and have in the past. All we require is an additional fee and 2-5 business days. 

You can also find comprehensive guides in our Blog section written by our team:
- How to Authenticate Gucci Bags
- How to Authenticate Prada Bags 

Please send an email to contact@topfloorgallery.com or send us a DM on Instagram @topfloorgallery if you ever have any questions, or would like more information about a certain product (including requesting third-party authentication). We are always happy to provide further information about any product we carry!

Designer and Streetwear. 100% Guaranteed Authentic. Shop with confidence and peace of mind at Top Floor Gallery