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At Top Floor Gallery, we offer new and pre-loved items. Please use the below guide to help you understand the condition of our products:

Brand New

Brand new/unused (with or without tags). May include original packaging.

Excellent

Near/like new with little to no flaws. Minor or no noticeable signs of wear.

Great

Light general wear or use. A few minor flaws that are not easily noticeable may be present (e.g. slight creasing, light scuffs/marks, or minor imperfections).

Good

Some noticeable general wear and use/flaws (e.g. minor discolouration, hardware scratches, or fading).

Fair

Clear signs of wear, but still fit for use. Visible flaws such as tears, stains, or worn areas are likely present.

For further details or additional photos, please get in touch with us via Instagram or our contact page.

Australia

Standard Shipping via Australia Post $9.95 (arrival within 2-4 days of dispatch*)
Express Shipping via Australia Post $14.95 (arrival within 1-2 days of dispatch*)

Item(s) will be dispatched within 3 business days of your purchase (i.e. an order placed on Friday will be dispatched by Wednesday at the latest)

*Please note that we cannot guarantee the above arrival times, as they are dependent on the courier

International

International shipping is a flat rate of
AUD 19.95 for New Zealand (arrival in 5-8 business days from dispatch*)
AUD 29.95 for other countries (arrival in 7-12 business days from dispatch*)

Australia Post's Express service will be used to dispatch your order

*We cannot guarantee the above arrival times, as they are dependent on Australia Post and the courier of the customer’s country

Please note that international orders may be subject to additional customs, taxes and duties – these are the sole responsibility of the customer.