Lifetime Authenticity Guarantee
At Top Floor Gallery, authenticity is at the heart of everything we do. That’s why we provide a Lifetime Authenticity Guarantee for every item we sell, in-store and online. When you shop with us, you can do so with complete confidence—if an item is ever proven inauthentic by a trusted source, we’ll provide a full refund.
We ensure authenticity through our carefully designed 3-step process:
- Expert Sourcing – Our trusted suppliers regularly examine, price, and authenticate designer pieces before they reach us.
- Digital Verification – Our team reviews every item via photos, videos, and live calls to confirm authenticity before purchase.
- In-House Authentication – Upon arrival, each item undergoes thorough brand-specific checks, including serial numbers, stitching, hardware, zippers, and tags. Any item that doesn’t meet our standards is never sold and is either returned, disposed of, or used for training and research.
Authenticity Card — Verified by Top Floor Gallery
To complement this service, we offer an official Authenticity Card that can be purchased with your item. Paired specifically to your purchase, it serves as a tangible record of our verification process, giving your item lasting credibility and value.
The benefits of purchasing an Authenticity Card include:
- Resale Confidence — Verified proof for future sales
- Collector Assurance — Strengthens your collection’s legitimacy
- Peace of Mind — Confirms that your item has been authenticated by experts
- Professional Presentation — Enhances gifting and overall ownership experience
Investing in the Authenticity Card ensures your item is backed by our expertise and adds a meaningful layer of trust, prestige, and security to your purchase.
For questions or additional information about any item, email us at hello@topfloorgallery.com—we’re always happy to assist.
