F A Q
What is Top Floor Gallery?
Top Floor Gallery is an online boutique that stocks 100% Authentic Designer and Streetwear. But that’s just one part of what we’re about. Explore our insightful and informative blog posts, official Instagram and Facebook page to discover what Top Floor Gallery truly encompasses. Sharing our passion for clothing with the world and offering unique, sought-after items at affordable prices has been our mission since day one. For Vintage clothing in Australia, as well as brand new and second hand Designer and Streetwear, Top Floor Gallery is the boutique to shop at.
You can also take a look at our Google Reviews (simply by Googling us)!
Are all items authentic?
Yes, all items offered on Top Floor Gallery are 100% authentic or a full refund, guaranteed. This statement is something we will always committed to, so you can shop with us without having to worry. Our brand new range of products often have the original tags/packaging attached. As for our items that are second hand, the original tags, receipts and/or certificates of authenticity may not be available. However, our team is very familiar with the products and brands we offer, with each item carefully examined.
Authenticity is based off various factors such as size and wash tags, stitching, zippers, buttons, material, serial numbers and more. Each item is carefully examined by our team to ensure authenticity. If an item doesn’t pass our authenticity criteria or is deemed inauthentic, it will never be for sale on Top Floor Gallery and will be disposed or sent back to the supplier. In cases where authenticity is ambiguous, we contact a third-party expert authentication service who will conduct authentication.
Please send an email to [email protected] or send us a DM on Instagram @topfloorgallery if you ever have any questions, or would like more information about a certain product. We are always happy to provide further information about any product we carry.
Where is Top Floor Galley located?
Top Floor Gallery is currently only an online store and a registered Australian Business. All items are dispatched from Melbourne, Australia. We have plans to open a physical store in Melbourne very soon!
What payment methods are accepted?
Top Floor Gallery currently accepts:
– All payments via credit/debit card
What brands are regularly restocked?
We are constantly expanding our range of products and brands. Currently, we carry new, second hand and vintage products from brands such as Gucci, BAPE, Burberry, Supreme, Fendi, Dior, Versace, Prada, KAWS, Louis Vuitton, Moncler, Palace, Saint Laurent, Vivienne Westwood, Human Made, Chanel, Comme des Garcons and more. We offer some of the most unique items in Australia from the brands above. We are confident that our prices are very affordable in comparison to what you will find at other locations, both online and physical stores.
How do I find out about special offers?
If you follow our Instagram, you’ll see weekly raffles, our ‘Saturday Sale’ (where one product is available at an incredibly low price every Saturday), Top Floor Trivia (where you can win store credit), and more promotional events. We also hold giveaways every now and again!
Can I refund a purchased item?
All information regarding refunds and returns can be found by clicking here or by visiting our ‘Shipping & Returns’ page located at the bottom of our site.
I entered the wrong shipping address, what should I do?
In the event that the wrong address is indicated in the order, and the package has already been dispatched, Top Floor Gallery will not be liable for any replacement or refund.
The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address. Please contact [email protected] or send us a DM on Instagram as soon as possible once you have found that you provided us with wrong address.
What will happen if I'm not home on the delivery day?
In this case, The courier will try to find a safe place to leave your parcel. If they cannot find a safe place, your parcel would be transferred to a nearest Post Office for collection. They may also leave a card in your mail box.
You will need to collect your parcel within 10 business days. If it isn’t collected from the nominated Post Office, your parcel will be returned to us.
We will contact you immediately once we’ve received your returned parcel. You will then need to pay the postage fee for us to re-send your parcel.
Does Top Floor Gallery have Gift Cards?
Yes we do! Our e-Gift Cards range from $50AUD-$1000AUD and can be purchased from our shop page. They make for the perfect gift, whether it’s a birthday or other special occasions like Christmas.
How are products measured?
Refer to the following guides to see how we measure our tops and bottoms