A B O U T
Top Floor Gallery is an online store carrying Authentic Designer and Streetwear worldwide.
But that’s just one part of what we’re about.
Explore our insightful and informative blog posts, official Instagram and Facebook page to discover what Top Floor Gallery truly encompasses. Sharing our passion for clothing with the world and offering unique, sought-after items has been our mission since day one.
Quality of service is of utmost importance to us. We constantly strive to provide everyone who stops by and shops at Top Floor Gallery with an experience that is a cut above the rest.
This means that we are completely open and responsive to feedback and questions that you may have. It also means that the products you purchase are taken care of from the day they are added to the Top Floor Gallery inventory, to the day you receive your order.
You may be curious as to the process by which we manage each and every item and order, so here it is:
1. All items are stored neatly in our Gallery, until they are scheduled to be added to our product range.
2. Once scheduled, the item is photographed from various angles, with the aim of accurately capturing any signs of wear/use of flaws that may be present on the item. T-shirts, pants, shirts and other appropriate items will be steam-ironed using a high-quality commercial grade garment steamer, to ensure our customers receive their clothing in well-cared for state.
3. All items will be double-packaged to minimise the risk of any damage to the product during the shipping process. Most items such as clothing and bags will be packaged in Top Floor Gallery Parcel Bags, while bulky/fragile items will be packaged in our Parcel Boxes. When necessary, we will include extra padding in the form of bubble wrap for a safe delivery to your door. It’s the minor steps like this that we believe are extremely important.
4. Items will be dispatched within 3 business days of the order via Australia Post. The tracking number will be provided upon dispatch which you can track directly from the website. Read more about our Shipping & Returns Policy here.
5. Each package will also include an official Top Floor Gallery sticker. We love talking to our customers and hearing about when their order arrives! Never hesitate to send us a DM or tag @TopFloorGallery in a post/story – whether it be a photo of you donning your purchased item, or our sticker secured on your laptop.
As you can see, we are not just about quality products, but also uncompromising service. Welcome to the Top Floor Gallery – Authentic Designer and Streetwear.